PRIVACY POLICY

This website is owned and operated by Sticks + Stones Outdoor Pty Ltd ACN 619390233 and will be referred to as “we”, “our” and “us” in this Internet Privacy Policy. We recognise that your privacy is important to you and we are committed to protecting the personal information we collect about you. Within Australia, the Privacy Act 1988 (Cth) (‘Privacy Act’) and the National Privacy Principles which form part of the Privacy Act govern the way in which we manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you. We welcome you to check our website regularly for any updates to this privacy policy.

GENERAL PRIVACY STATEMENT

You may visit the Sticks and Stones Outdoor website without telling us who you are or revealing any personal information about yourself. However, Sticks and Stones Outdoor does give you the opportunity to provide to us some of your personal contact information in order to receive information from Sticks and Stones Outdoor and its properties. This information includes your name, email address and country of residence. We will only use this information for the purposes described in this policy statement.

TYPES OF INFORMATION COLLECTED

We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, telephone number and email relevant to providing you with the products and services that will ensure we meet our service expectations from our customers.

We will keep this personal information and it will be confidential at all times. We will not pass on this information to outside sources.

We will use any information collected internally, to try to best match our products and services to the needs of our customer base. Under these circumstances, if you want us to stop communicating to you in any format, please respond via our ‘unsubscribe’ function or alternatively you can email us at [email protected] Please allow up to 3 days for this information to be processed.

UPDATING YOUR PERSONAL INFORMATION

If you need to update any information/addresses, please do not hesitate to contact us at [email protected] Please allow up to 3 days for this information to be processed.

PURPOSES OF COLLECTION

Generally, we will collect and use your personal information for one or more of the following reasons:

  • To communicate information and services to you
  • Processing an order, you have made
  • Providing you with information about other services that may be of interest to you
  • To send you promotional and event information
  • To market our products and services
  • to facilitate our internal business operations, including the fulfilment of any legal requirements; and analysing your overall shopping experience with a view to developing new and/or improved offers / services.

CREDIT CARD

Credit Card details are only stored for the processing of payment and will be deleted once payment is processed.

FAILURE TO PROVIDE INFORMATION

If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you or they are seeking.

COOKIES

If you access our website, we may collect information about your connection session in the form of your IP (Internet Protocol) address and domain name. Also, our website may from time to time use cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not contain personal information per se, but they may link back to a database record about you. We may use cookies to monitor usage of our website and to create a record of when you visit our website and what pages you view so that we may serve you more effectively. No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs. Your personal information will not be released unless the law permits it or your permission is granted.

LINKS TO OTHER WEBSITES

This website may contain links to other websites (“linked websites”). Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.

Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.

USE AND DISCLOSURE

Generally, we use and disclose personal information about you for the purposes for which it was collected. In addition, we may disclose personal information about you to service providers and contractors who assist us in operating our business. These service providers and contractors are obliged but may not be required to comply with our privacy policy.

SECURITY

We store your personal information in different ways, including on paper and in electronic form. We take commercially reasonable measures to ensure that your personal information is stored securely to protect it from misuse, loss, unauthorised access, modification or disclosure. These may include both electronic and physical security measures.

ACCESS

You may be entitled to access the personal information we hold about you, upon making a written request. We will endeavour to provide you with access to the personal information requested within 30 days. We may charge you a reasonable fee for processing your request. We may decline a request for access to personal information where the Privacy Act requires us to do so. If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

FEEDBACK

If you have any queries about our privacy policy or the way in which we handle your personal information please on email at [email protected] 

MORE INFORMATION

For more information about privacy in general, you can visit the Federal Privacy Commissioner’s website at www.privacy.gov.au