TERMS AND CONDITIONS

GENERAL COMPANY INFORMATION

Sticks + Stones Outdoor Pty Ltd is a registered company in Australia
ACN 619390233 and operates from:

Showroom: Sticks and Stones Outdoor
7-9 Phillips Street THEBARTON South Australia 5031

Postal: Sticks and Stones Outdoor
GPO Box 1148 ADELAIDE South Australia 5001

Email: accounts@sticksandstonesoutdoor.com.au

It is very important to us that our customers are happy with our products and service. We have put together some helpful guidelines below, but feel free to contact us direct with any query.

PRICING AND PAYMENTS

All prices are subject to change without notification.
All prices are in Australian dollars $AUD.
All prices include Australian 10% GST.

ORDERING

Sticks and Stones Outdoor will acknowledge receipt of your order, confirming that we can meet our obligations to fulfil your order within reasonable time frame.

We accept credit card, eftpos, and EFT payments.
Payment must be received in full before goods are dispatched.

PRODUCT VARIATION

Sticks and Stones Outdoor will endeavor to provide you with the most accurate information regarding product colour, sizes and images. As many of our products are authentic handmade pieces, Sticks and Stones Outdoor will not be held responsible for any slight imperfections or variations in colour, size and finish. We have done our best to display colours/sizing as accurately as possible on the website, please note that the colours you see may vary depending on the screen you view it from, so it may differ to the actual product. The visual image will most certainly NOT be an exact match to the actual product you order. We cannot offer refunds based on misinterpretations of product colours, size and design.

PRODUCT AND SERVICE ADVICE

Any advice, recommendations, and technical specifications provided by Sticks and Stones Outdoor and its staff in relation to any products is given in good faith and is believed to be appropriate and reliable.  Our advice is based on our experience and opinion and should be interpreted as such. We cannot be held to account for any misinterpretations of the above.

OUT OF STOCK

If we are out of stock, all monies will be refunded if a suitable alternative cannot be offered. While every effort is made to ensure stock is available at all times if any product is purchased and found to be out of stock, you will be contacted within two-three business working days. You will be notified when the product will be available. If the delivery period given to you is unacceptable, you will be offered a full refund or an exchange at your request.

ORDER CANCELLATIONS

Orders can be cancelled within 24 hours of ordering, but only if the order has not already been shipped. All cancellations are determined at Sticks and Stones Outdoor’s discretion.